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Our policies

Safeguarding Policy

  • Children attending Titas' Club sessions must always be accompanied and supervised by their parent or legal guardian.

  • If a parent needs to briefly leave the room (e.g., to use the toilet), they remain responsible for arranging appropriate supervision (e.g., asking another parent to watch their child).

  • Titas' Club does not assume responsibility for children left unattended.

  • Both session facilitators are trained in paediatric first aid and have enhanced DBS checks.

  • Any concerns regarding child welfare observed during sessions will be reported in line with local safeguarding procedures.

  • As trained early years professionals, we will remain alert to signs of abuse or neglect and act accordingly.

Health & Safety Policy

  • A full risk assessment will be carried out for each venue and session setup.

  • All materials and activities will be age-appropriate and tested for safety.

  • Ingredients used for messy play or crafts will be screened for allergens based on advance information from families.

  • First Aid:

    • Both session facilitators are trained in paediatric first aid.

    • A stocked first aid kit will be present at every session.

    • In the event of an injury, parents will be informed immediately and guided to take appropriate action.

  • Medication will not be administered by staff. Parents must manage any medication required for their child.

Data Protection & Privacy Policy

  • Personal data (e.g., names, emails, allergy info) is collected only for the purpose of booking and safety.

  • Data is stored securely and never shared with third parties.

  • Parents will be asked for explicit consent to receive marketing updates.

  • Photos/videos may be taken during sessions, but no child will be recognisable in media shared publicly.

  • Parents may opt out of any media use.

  • We are registered with the Information Commissioner’s Office (ICO).

Photo/Media Consent Policy

  • Titas' Club may take general photos and videos for use on our website and social media.

  • Children will never be recognisable in published content (faces blurred or photos taken from behind).

  • Parents will have the option to opt-out of any photography or video use.

Code of Conduct

For Parents:

  • Always supervise your child during sessions.

  • Respect the session leaders, other parents, and children.

  • Refrain from using your phone unless necessary.

  • Inform us of any allergies or health concerns prior to the session.

  • Titas' Club takes no responsibility for any lost, stolen, or damaged belongings. All attendees are responsible for their own items.

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For Children (encouraged with parent support):

  • Share and play kindly.

  • Help tidy up when prompted.

Emergency Procedures

  • In case of medical emergency, we will assist and alert parents immediately.

  • Emergency services will be contacted if needed.

  • All sessions have a clear evacuation route and access to a phone.

  • Parents are responsible for escorting their child in an evacuation.

Complaints Policy

We always aim to provide a safe, welcoming, and inclusive environment but we welcome your comments to always improve.

  • If you have a concern or complaint, please contact us via our official email: hello@titasclub.co.uk

  • We will acknowledge your concern within 48 hours and aim to resolve it within 7 working days.

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